Privacy Policy for PureForm HQ
Last Updated: 27/11/24
At PureForm HQ, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.
By using our website, services, or engaging with us in any capacity, you agree to the practices outlined in this Privacy Policy.
1. What Information We Collect
We may collect both personal and non-personal information when you interact with our website or services. The types of information we may collect include:
Personal Information
Contact Information: Name, email address, phone number, and postal address.
Health Information: Medical history, fitness levels, injuries, rehabilitation needs, or any other health-related data you provide for the purpose of our services.
Payment Information: Credit card details or other payment information when purchasing services.
Non-Personal Information
Website Usage Data: Information about your use of our website, such as IP address, browser type, device information, location, and browsing history.
Cookies and Tracking Technologies: We may use cookies or other tracking technologies to analyse how users engage with our website, improve the user experience, and track website traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide services: We use your information to deliver personalised services, such as fitness programs, rehabilitation services, and consultations.
To process payments: Your payment information is used to process transactions related to the services you purchase.
To communicate with you: We may use your contact information to send you updates, promotional materials, appointment reminders, or important information about your services.
To improve our services: We may use usage data and feedback to improve our website, services, and user experience.
To comply with legal obligations: We may use your information to comply with legal requirements, including responding to requests from regulatory bodies or law enforcement.
3. How We Protect Your Information
We take the protection of your personal information seriously. We employ a variety of security measures to ensure your data is kept safe, including:
Encryption: We use secure encryption methods to protect sensitive information (such as payment details) during transmission.
Access Controls: We restrict access to personal data to only those employees or third-party providers who need it for the purposes outlined in this Privacy Policy.
Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
However, no data transmission or storage system is completely secure, and while we take reasonable steps to protect your personal information, we cannot guarantee the absolute security of data transmitted over the internet.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following entities for the purposes described in this Privacy Policy:
Service Providers: We may engage third-party service providers to assist with various functions, such as payment processing, email marketing, website hosting, and customer support. These providers are required to protect your information in accordance with our Privacy Policy.
Legal and Regulatory Bodies: We may disclose your personal information if required to do so by law, such as to comply with a court order, government investigation, or other legal obligations.
Health Professionals: If you are undergoing rehabilitation or injury treatment, we may share your information with relevant health professionals, such as physiotherapists, doctors, or trainers, in accordance with your consent.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: If any personal information we hold is inaccurate, you may request that we correct it.
Deletion: You can request the deletion of your personal data, subject to any legal or contractual obligations.
Opting Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us using the details below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse website traffic, and personalise content. Cookies are small text files that are placed on your device when you visit a website.
You can control cookie settings through your browser settings. Please note that disabling cookies may impact your experience on the site and limit certain features.
For more information on how we use cookies, please refer to our Cookie Policy (if applicable).
7. International Transfers of Data
If you are located outside of Australia, please note that your personal information may be transferred to and processed in Australia or other countries where our servers and third-party providers are located. By using our services, you consent to the transfer of your personal information to these jurisdictions.
8. Links to Other Websites
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
PureForm HQ
Email: info@pureformhq.com
Phone: +61451278861
By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.